Refund Policy
1. Why the condition exists
Access to all 28 days opens immediately after payment, and the practicum builds personal documents for you from day one. The 3-day limit lets you see exactly what you bought — the method, the tone, the AI assistant and the first personal document — and step back if it isn't for you, without the programme being consumed in full first.
2. When you get a full refund
- You request it within 14 days of your payment, and
- you have completed no more than 3 days of the practicum at the moment of the request.
We also refund in full, without conditions, if we could not give you access at all, or if the service was materially not as described.
3. When we cannot refund
- More than 14 days have passed since payment.
- You have completed more than 3 days of the practicum.
- The request is based on the language of the materials — the course is delivered in Russian, and this is stated on the purchase page, in the FAQ and in the Terms before payment.
- The request is based on results not achieved. The practicum provides a method and tools; it does not guarantee a specific outcome.
4. Statutory right of withdrawal
EU consumers normally have a 14-day right of withdrawal for distance contracts. For digital content delivered immediately, that right is lost once performance begins with your express consent and acknowledgement, which you give at checkout (Article 16(m) of Directive 2011/83/EU). The policy above is offered voluntarily in addition to your statutory rights and does not restrict any right you have by law.
5. How to request a refund
Email our support address from the address you used at checkout. Include your name and the date of purchase. You don't need to explain your reasons, though we're always glad to hear them.
6. How refunds are paid
- We confirm receipt of your request within 3 business days.
- Approved refunds are issued within 14 days to the original payment method — we cannot pay to a different card or account.
- Refunds are made in the currency of the original payment. Any difference caused by exchange rates or your bank's fees is outside our control.
- Access to the practicum ends when the refund is issued.
7. Chargebacks
If something is wrong, please write to us first — we can almost always resolve it faster than a card dispute. Opening a chargeback without contacting us doesn't get you a better outcome and it slows the process down for both sides.